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Expectations
 

 

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No software development project can achieve true success without a proper alignment of producer and consumer expectations.  If the producer is not building what the consumer is expecting, there will be problems.  There are three critical issues related to the successful management of expectations.

Discover

Does the producer know what the consumer wants?  Does the consumer know what they want?  Who is the consumer?  Have they been properly queried as to their true needs?  Were they informed of possible alternatives and/or workarounds?  Was there a genuine effort to try and identify the consumer's true source of pain?

Document

Are there any artifacts of the discovery process?  Are they really of any value?  How do you know what information to capture?  How should it be organized and communicated?  Who should participate and in what capacity?  How should documentation be managed?

Manage

Is the producer actually adhering to the consumer's expectations?  How can the consumer insure that their expectations will ultimately be met?  How should the development process be managed?  Can it be managed?


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